Custom-made products are available in South-East Queensland and Northern NSW (Bundaberg to Coffs Harbour)
Fienza Factory Pty Ltd ABN 90 658 362 522 T/A “Cortani Interiors” is committed to high standards of conduct in all our business activities, which includes protecting your privacy in accordance with the applicable privacy laws. This policy describes how we will manage your personal information in an open, transparent, and lawful way. This Privacy Policy applies to the personal information we, or any subsidiaries of Fienza Factory Pty Ltd, collect, store, maintain and use about you as our customer, visitor to any of our websites, user or contributor to our social media pages and other digital services, or member of the public. By using our websites and engaging with our online channels (including via social media or other channels), or by otherwise acquiring any product or service from us, you agree to and accept the contents of the Privacy Policy. Our website address is: https://cortani.com.au
“Personal Information” is defined in the Australia Privacy Act. In general terms, it is any information that can be used to personally identify you. If the information we collect personally identifies you, or you can reasonably be identified from it, the information is considered personal information.
The personal information we may collect from you includes:
We may collect personal information directly from you, unless it is unreasonable or impractical to do, or unless otherwise expressly authorised by you. We may collect personal information when you interact or communicate with us, such as when you:
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. We may also collect information through click tracking in relation to your use of one of our websites including the content you access and any services that you utilise, and through log files or cookies. We may collect information about you from third parties, such as retail suppliers of our products or services, where you have made enquiries about our products or services to the third parties, or have purchased our products or services from those third parties. We may also collect personal information about you from recruitment agencies, marketing agencies, labour hire providers, your employer, third party medical service providers, or credit rating services. In these circumstances, we rely on the third party to have obtained your consent.
We collect, use, hold and disclose your personal information:
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Any personal information you supply to us is stored securely either electronically or physically, or a combination of both. We store most of your personal information in Australia. We may also store some of your personal information with third party service providers overseas, including Ireland, The Netherlands, Canada, and the United States of America, to conduct our business operations and provide products and services to you. To ensure that your personal information is protected and stored securely, we undertake the following measures:
As the internet is inherently insecure, we cannot provide any assurances that information sent to us over the internet is secure or that it will not be intercepted during transmission. Visitor comments may be checked through an automated spam detection service.Any information that you send to us via online methods is done so at your own risk. We will take reasonable steps to ensure that overseas storage of personal information is secure and complies with industry standards for data security. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We may disclose personal information to other third parties, including:
We may disclose your personal information to third party service providers that we have engaged outside of Australia, for the purposes outlined in section 5.
We collect and utilise traffic activity on our websites using cookies. Cookies store a small amount of information which is stored on the hard drive of your computer and is used to identify your web browser, but not you personally. You can disable cookies in your web browser, but not all services may be available when accessing our websites.
We may automatically collect statistical data on our websites about our visitors, such as IP addresses, browsers used, pages visited, dates and times of usage and other similar data that is not personally identifiable. We use this data to improve our websites and business activities to provide better products and services to you. We may provide this data to third parties but will not provide personal information without your consent.
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We may send direct marketing communications to you about products and services that we believe may be of interest to you. These communications may be in the form of postal mail, SMS or email, and sent in accordance with the Spam Act 2003 and any other applicable laws. You consent to us sending you direct marketing communications by any of these methods. You may opt-out or unsubscribe to receive marketing communications from us by using the opt-out or unsubscribe facilities sent with the communication, by contacting us on the details provided in section 14, or by contacting our Customer Service team.
You may request access to, or correction of, any personal information that is held by us. We will endeavour to fulfill any requests as soon as possible after receiving your request. In some circumstances, we may refuse access to your personal information, or to make changes to your personal information at your request, where lawful to do so. You can make a request for access to your personal information or request a correction to your personal information by contacting us via the details in section 14.
You may request further information about our privacy policy or lodge a complaint by contacting our Privacy Officer using the contact details in section 14. We will review your complaint and investigate. We will provide a response to you within a reasonable timeframe if we have all the necessary information required to complete an investigation. During an investigation, we may request that you provide your complaint to us in writing to help us understand the complaint correctly. We may request further information from you to complete the investigation. We will always try to resolve your complaint directly within a reasonable timeframe. If you are not satisfied with the outcome of your complaint, you may refer your complaint to the Privacy Commissioner at the Office of the Australian Information Commissioner. The contact details for the Office of the Australian Information Commissioner can be found at www.oaic.gov.au.
If our business has a change of ownership, your personal information will be transferred to the new owner of the business so that the business can continue operations.
We may amend this policy at any time. Amendments to this policy will be published on our website and will be effective from the time of publishing. Please check our website for the latest version of our privacy policy.
If you have any questions or concerns about this privacy policy or wish to make a complaint about the treatment of your privacy or a possible breach of your privacy, please contact our Privacy Officer using the details provided below.
Privacy OfficerAlternatively, you can email us at privacy@cortani.com.au or call us on 1800 826 489.
Date of issue: 01 March 2024